Terms&
Conditions

Please read these terms and conditions carefully and make sure that you understand them before using the Appeal To Heaven web store. Please note that by using the Services, you agree to be bound by these Terms and Conditions.

This website is owned and operated by Appeal To Heaven Limited.

We provide this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the ‘Agreement’). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may ‘bookmark’ a portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Appeal To Heaven reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Delivery

Delivery

We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day.

Royal Mail is our delivery partner and the terms of their services can be found at the following links:

https://www.royalmail.com/sending/uk

https://www.royalmail.com/sending/international

Customs Duty

Shipments outside of the UK & EU: Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

Pricing Policy

During sale periods we reserve the right to amend or reduce prices at our own discretion. Once an item has been purchased at a discounted sale price, no price adjustment can be offered to price match if the item is further marked down.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the appealtoheaven.co website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies

The information of the appealtoheaven.co website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, you may return it with the original Return Summary. Please see our Return Policy.

Order Cancellation

Please contact Customer Service at info@appealtoheaven.co as soon as possible to cancel or make any changes to an order. We’re unable to cancel an order once it has been processed by our delivery service.

Term Termination

These terms and conditions are applicable to you upon your accessing the site or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Appeal To Heaven without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Limitation of Liability

Appeal To Heaven Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Appeal To Heaven has been advised of the possibility damages. Applicable law may not allow limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Affiliations

Appeal To Heaven Limited does not promote, support or have affiliations with any political, religious, or social causes or organisations.

Address:
All queries related to your order, please contact: info@appealtoheaven.co

Lost Items

Appeal To Heaven is not liable for any items lost, stolen, or damaged during shipment. Carrier company holds full responsibility upon departure from Appeal To Heaven Store’s shipping facility. Customers are advised to file a loss/damage claim directly through the courier.

Appeal To Heaven Store will provide all necessary information needed to facilitate claim, but will only initiate filing claim if deemed a human clerical error on behalf of the retailer. Due to liability of the carrier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.

Returns

Unsuitable items must be returned within 5 days of receiving your order. Returns will only be accepted if the return item has not been worn, is in the same condition it was when shipped out, and is accompanied with all original tags, labels, invoices and packaging.

Please contact us at info@appealtoheaven.co before returning any purchase. We will authorise your return/exchange and provide you with an RA# that will need to be clearly marked on the outside of the returned package. No return or exchange will be accepted without the correct RA#.

The customer is responsible for all shipping costs; including the return of the item and the shipping for any exchange. We are not accountable for returns that are lost or damaged in the post.

For your protection, we suggest you return your goods via recorded or registered post.

Privacy

Privacy Policy

We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.

Generally, we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, email address, telephone number and credit card details.

We use your information for several purposes including: – to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible – and for other non-contractual reasons.

We, or reputable third parties acting on our behalf, may use your information:

  • To identify and maintain records of your purchases with us;
  • To ensure that the goods and services we offer to you are appropriate for your needs;
  • To respond to any query you may raise with us about our goods;
  • To update our systems for providing you with an enhanced service;
  • For our customers’ protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid driver license or passport. We will also require some proof of address along with the copy of the photo ID;

Sale of Our Business

You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.

Taking Care of Your Data

We will endeavour to keep any information which we hold about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.

We will endeavour to protect your data against unauthorised or unlawful use.

Third Party Rights

The statutory right of any person other than you or us to enforce any of these provisions is excluded.